The parts can be ordered in several ways:
You can either call us by dialing any of the phone numbers of our sales department and dictate your order.
Tel. (017) 2973630, etc.
2. or send an order by fax (017) 2238614
3. or send a file with an order via service program to the following address request@shate-m.com.
Within 15 minutes you will receive a response to your email address on the amount, availability of spare parts and suggested interchanges.

1. Quick and qualitative order registration.
2. The possibility to make requests on assortment extension of Shate-M Plus.
3. Registration of return via servicing program.
4. It enables to send a request on assortment extension, new functions of the servicing program, by using a special menu service: Contact us-Question (request) to Shate-M plus
5. To receive a copy of the invoice by using the short cuts in servicing program
6. It enables to check actual availability
7. Automatic updating of stock remains
8. Search system is easy to use
9. Easy to learn and handle by using just a user manual (Servicing program- Help – User manual)

Please contact your regional manager. Contacts  

All reference prices listed in the price list are provided in Euro. Moreover your discount is applied in accordance with a system of discounts. All prices in Euro are given for your reference and convenience of comparison. Prices in the bills/invoices are provided in Belarusian rubles.

Payment is made from your bank account or via bank settlement account, if you work without opening a current account.

For your convenience, a supply agreement provides 5 working days for payment settlement starting from the date of shipment. The date of shipment is the day of the issuance of corresponding invoice.

All shipments are made in accordance and referring to the corresponding invoices. New clients are provided with a full set of certificates. If necessary, at your request, we can also provide an additional set of certificates or renew expiring certificates.

We have organized our own deliveries to all regions of the country several times per week. Moreover every 30 minutes a delivery car leaves our warehouse to deliver spare parts to our customers within the territory of Minsk.  More detailed delivery schedule to your region you can check with a regional manager.

The return of the goods shall be made upon the shipping documents within the 14 days from the date of purchase (shipment) of goods providing that properties of the goods are fully maintained (i.e. have no marks of installation, ensuring the completeness of the package, its due arrangement, and parts kitting).

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